Cross Connection Program Oversight for Utility Systems
Manage assemblies, track compliance, automate notices, and access records and reporting from one organized platform built for cross connection program oversight.
Challenges Utility Systems Face
Cross connection programs require organized records, timely communication, and clear compliance visibility. When records are scattered or communication is handled manually, oversight becomes harder to maintain.
Disconnected Compliance Records
Assembly records, test history, and supporting documentation are often spread across spreadsheets, paper files, and disconnected systems.
Manual Notice Management
Sending notices, reminders, and follow-ups manually takes time and increases the risk of missed communication.
Limited Due Date Visibility
Tracking when assemblies are due or overdue can be difficult without a centralized system managing compliance timelines.
Difficult Reporting and Follow-Up
Reviewing program status and identifying outstanding items often requires pulling data from multiple sources.
Built Around Compliance Oversight, Not Busywork
R2 centralizes cross connection program records, notice workflows, and compliance tracking into one connected platform. Utility systems can manage assembly records, automate communication, track due dates, and quickly access the information needed to maintain oversight.
Maintain Compliance Visibility Without Manual Tracking
Review assemblies, notices, and documentation from one place, with fast access to the information behind each record.
See It in a DemoStructured Records
Maintain connected location and assembly records so compliance details stay organized and easy to review.
Notice Automation
Use scheduled notices and trigger-based rules to reduce manual communication and improve consistency.
Flexible Due Dates
Track compliance using either a program-wide CCCP close date or each assembly’s own timeline.
Fast Record Access
Use filters, dynamic search, and record-based file storage to get to the right information quickly.
Built to Match How Your Program Handles Due Dates
Some utility systems want one consistent due date across the board, while others track compliance based on each assembly’s own timeline. R2 supports both approaches so your notice and compliance workflow can reflect how your program already operates.
Data Import Services Available
Bring existing locations, assemblies, contacts, and related record details into R2 using structured CSV imports, including supported linked relationships when needed.
Need Help Setting Up Your System?
Explore the Utility System Onboarding page for a guided setup flow covering system settings, user access, Cross Connection Module setup, core records, templates, automation, and ongoing operations.
- Review Recommended Setup Order
- Set Up Users, Testers, and Gauges
- Build Connected Location and Assembly Records
- Understand How to Move Into Daily Operations
Setup Matters
A clean setup makes dashboards, notices, reporting, and daily review much easier from the start.
- Cleaner records make compliance tracking easier to trust
- Proper setup improves how notices, filters, and due dates work together
- Connected records make reporting and follow-up faster
- A strong foundation reduces cleanup later as your program grows
Compliance Visibility in Action
Review records, monitor notices, access documentation, and maintain visibility across your cross connection program from one place.
Maintain Structured Location Records
Maintain location records across the system and connect assemblies, contacts, communication, and documentation to each site.
Track Assemblies and Compliance History
Maintain assembly records tied to each location so compliance history, testing details, and due date information stay easy to review.
Automate and Track Notice Workflows
Keep notices, reminders, and follow-up communication tied to the correct records so outreach stays organized and easy to track.
Review Program Status and Reporting Visibility
Quickly review records, notice activity, and documentation from one centralized platform built for program oversight.
A Structured Workflow for Compliance Oversight
R2 connects records and compliance activity into a clear progression so utility systems can move from recordkeeping to follow-up and reporting with less friction.
Locations
Maintain structured records across service addresses and properties.
Assemblies
Track backflow assemblies and their compliance history.
Notices
Send and manage communication tied to compliance and due dates.
Documentation
Store files, reports, and notes directly within each record.
Reporting
Review compliance status and maintain program visibility.
Key Platform Capabilities
Utility systems can manage compliance records, communication workflows, and program visibility in one connected platform.
Cross Connection Records
Maintain assembly records, test history, and compliance data tied to each location, with the record structure needed to support long-term program oversight.
Notice Automation
Send notices using scheduled dates or trigger-based rules tied to compliance timelines.
Filters & Search
Quickly find locations, assemblies, notices, and records using dynamic search and filtering tools.
Record File Storage
Store documentation, reports, and files directly within each location or assembly record.
Reporting Visibility
Monitor compliance activity, notice history, and program status from one centralized platform.
Print & Export
Download and print notices and records to support mailing workflows and paper-based processes without losing digital organization.
Work Digitally, Still Support Paper When Needed
R2 is built to help utility systems organize notice and compliance workflows digitally, while still supporting the real-world need to download, export, and print records for mailing and paper-based processes.
QR Code Access and Record Sharing
Give staff, inspectors, and assigned workers faster access to the right records without relying on disconnected files or manual handoffs.
QR Code Record Access
Every record automatically includes a QR code so utility staff can quickly open the correct record, documentation, and compliance history during inspections, site visits, or field verification.
Record Sharing
Share access can extend visibility to the right staff, contractors, or stakeholders when specific records need to be reviewed or referenced.
Automated Notices and Flexible Compliance Tracking
Utility systems can automate notice delivery based on schedules or real-time triggers tied to compliance timelines. R2 supports different notice types and workflows, allowing programs to manage communication in a way that matches their requirements.
- Schedule Notices to Be Sent on Fixed Dates
- Trigger Notices Automatically Based on Due Dates and Status
- Support Multiple Notice Types and Follow-Up Approaches
- Set a Program-Wide CCCP Close Date or Track Per-Assembly Timelines
- Download and Print Notices for Mailing When Needed
The Best Way to Understand the Workflow Is in a Demo
Walk through how notice schedules, trigger rules, due dates, dashboards, and print-ready output work together in a live utility system workflow.
Reporting and System Visibility
Maintain oversight across records, notices, documentation, and program activity from one centralized platform.
Review Compliance Activity
Monitor assembly status, notice activity, and compliance timelines across the system.
Maintain Reporting Visibility
Access organized records and documentation to support program review, follow-up, and administrative reporting.
Cross Connection Program Management
The Cross Connection module helps utility systems manage assembly records, track compliance timelines, review submitted test reports, and maintain visibility across the entire program.
Administrators can monitor notice activity, review tester and gauge information, maintain organized documentation, and keep program oversight tied directly to the record.
See How R2 Supports Your Cross Connection Program
The best way to see how notices, due dates, records, filters, and reporting work together is in a live walkthrough. Schedule a demo to see how R2 supports compliance oversight for utility systems.
