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Learning Center Onboarding

Onboarding

Start here to set up your account, understand the recommended setup order, and choose the onboarding path that fits the way your team uses R2.

Start Here

Choose the onboarding path that matches your organization, then use the quick-start and setup guidance below to begin building clean records.

Get Started Quickly

The fastest way to make R2 feel useful is to create a few connected real records right away.

1

Confirm Your Account Set-Up

Review basic settings, confirm your primary account, and make sure your profile is complete before building records.

2

Create Your First Real Record

Add a location or property, then connect the first asset or assembly so the system starts reflecting real activity.

3

Create or Record Activity

Add a task, testing activity, or related workflow so the platform begins showing connected records and useful visibility.

Core Setup Concepts

These are the main record types and setup concepts most teams need to understand before building out the system.

Users
Users are individual accounts in your subscription. Roles control what each person can see, update, and manage.
Locations / Properties
These are the main site records where related assets, contacts, files, and activity connect together.
Assets / Assemblies
Assets and assemblies are tracked items connected to locations so work history, files, and reporting stay organized.
Tasks & Work Orders
Tasks track work that needs to be done. Work orders help group and organize that work into operational workflows.
Contacts
Contacts represent customers, vendors, owners, managers, and other people or organizations tied to records.
Flexible Setup
R2 supports more than one setup style, but following a clean record order early usually makes the system easier to manage.

Recommended Setup Order

Most teams get the cleanest results when they build the platform in a simple connected order.

  • Complete account settings and confirm your primary user.
  • Add users and define access before assigning work.
  • Create locations or properties before adding related assets.
  • Link contacts so ownership and communication stay clear.
  • Add assets or assemblies so activity has the right record structure.
  • Create tasks, notices, testing activity, or workflows after the core records are in place.
Best Practice

Build the Structure First, Then Add the Work

R2 becomes easier to use when your core records are connected first. Once locations, contacts, assets, and users are in place, daily work and reporting start making much more sense.

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Proudly Built, Hosted & Operated in the USA
© 2026 R2 Utility. All rights reserved.