Privacy Notice

Privacy Notice

This Privacy Notice describes how TNJ LLC dba R2 Utility (“R2 Utility” or “we” or “our” or “us”) treats certain information collected or provided in connection with an end user’s (“you” or “your” or “user”) use of R2 Utility’s website, www.r2utility.com, and any other website, social media pages, apps, or other digital medium owned or operated by R2 Utility. This Privacy Notice also applies to any Personal Information collected, stored, or used by us, such as information you provide us through the above mediums, by email, mail, or telephonic communications (collectively, the “Site”).

The information provided in this Privacy Notice is designed to inform you of what information we collect, why we collect such information, how we use the information we collect, and the choices we offer, including how to access and update information. By accessing or using our Site, you consent to the Terms and Conditions and this Privacy Notice, including our collection, use, and disclosure of your Personal Information, as described below. This Privacy Notice is not a contract and does not create any legal rights.

Please read this Privacy Notice carefully.

Our Collection and Use of Personal Information

Personal Information is any information that can be used to identify you. This Privacy Notice does not cover data we, or our authorized third-party vendors or partners, collect that cannot be used to identify an individual. If we are in possession of any deidentified data, we commit to maintaining and using deidentified data without attempting to reidentify the data.

We get most Personal Information directly from you, through the Site, or from transactions with you. We might also obtain Personal Information about you from other entities with whom we have contact, including municipalities and backflow testers. If you are sharing information with us about any other individual, you must obtain their consent.

Categories of Personal Information we may collect from you include:

• Your name.
• Contact information, including your phone number, email address, and mailing address.
• Payment card number (or other payment method) and related validation information.
• Information you provide when interacting with the Site, including user account information, transaction data, and communications (email/DM).
• Website analytics information, including when, how often, and for how long you use the Site; information related to your geographic location; the content you submit and view; the name of the domain and host from which you access the Internet; and the IP address of the computer or device you are using.

We may use standard tools, such as cookies or web beacons, to monitor the Site and Internet usage and to improve or customize the content on the Site. You should be able to control the use of cookies by changing your own browser settings or through Global Privacy Control settings.

We collect personal information to help identify you; to perform contractual obligations, including processing and fulfillment of orders; to communicate with you; to properly administer our Site; to detect and prevent fraud; to research and analyze the use of our Site and services so we can improve our services; and to comply with legal obligations. Specifically, we use the following categories of personal information for these purposes:

Name and contact information: to help identify you, to perform contractual obligations, to communicate with you, to send confirmation of purchases, to detect and prevent fraud, and to comply with legal obligations.

Payment information: to perform contractual obligations.

Transaction data: to help identify you, to perform contractual obligations, to properly administer our Site, to detect and prevent fraud, to research and analyze the use of our Site and services so we can improve our services, and to comply with legal obligations.

Website analytics information: to help identify you, to perform contractual obligations, to properly administer our Site, to detect and prevent fraud, to research and analyze the use of our Site and services so we can improve our services, and to comply with legal obligations.

We do not use your Personal Information for targeted advertising.

We do not use your Personal Information for profiling that could result in a decision that could impact whether you receive financial or lending services, housing, insurance, educational opportunities, criminal justice, employment opportunities, health care services, or access to essential goods or services.

You can choose to not provide certain information to us but it may delay or prevent us from providing our products or services to you.

The Personal Information we collect is retained as long as is reasonably necessary for our business operations and to comply with applicable law.

Categories of Personal Information Disclosed or Sold

As listed below, the following categories describe personal information we may disclose, and “sell” is used as defined under certain state laws.

Categories of Personal Information we disclose to third parties:

• Your name.
• Contact information, including your phone number, email address, and mailing address.
• Payment card number (or other payment method) and related validation information.
• Information you provide when interacting with the Site, including user account information, transaction data, and communications (email/DM).
• Website analytics information, including when, how often, and for how long you use the Site; information related to your geographic location; the content you submit and view; the name of the domain and host from which you access the Internet; and the IP address of the computer or device you are using.

Categories of Personal Information we “sell” to third parties, as that term is defined under certain state laws:

• Your name.
• Contact information, including your phone number, email address, and mailing address.
• Payment card number (or other payment method) and related validation information.
• Information you provide when interacting with the Site, including user account information, transaction data, and communications (email/DM).
• Website analytics information, including when, how often, and for how long you use the Site; information related to your geographic location; the content you submit and view; the name of the domain and host from which you access the Internet; and the IP address of the computer or device you are using.

We do not sell your Personal Information to any third parties in exchange for money.

We do not knowingly sell personal information of consumers under the age of 16.

Categories of Third Parties That May Receive Your Personal Information

In order to conduct our business and better serve you, we may disclose Personal Information and other information about you or your activities on our Site or while using our services with:

• Our affiliates. Our affiliates may process your data to enable a backflow tester to provide test results to your public water system through our Site.
• Our service providers and vendors, such as payment processors, promotional partners, website hosts, analytics providers, legal counsel, and various customer, tech, and operational support. Our service providers and vendors may process your data to enable them to assist us in conducting our business.
• Third parties approved by you, such as social media sites. If you click on a link from our Site, we may need to share data with the other site.
• Financial institutions. When you make a payment through our payment processor, it will need to share your data with financial institutions for the payment to be processed and provided to us.
• Law enforcement agencies, regulatory bodies, courts, or other public authorities, to comply with our legal and regulatory obligations, to respond to requests from governmental authorities, to protect our rights, to defend against legal claims, or as otherwise required by law. In addition to providing backflow test results to public water systems to comply with our contractual obligations, we may be required by law to provide your data to a public authority pursuant to a court order or subpoena.

Some third-party providers may independently collect Personal Information when you visit our Site. For example, our Site includes social media features connected with social networking sites such as Facebook, YouTube, and Instagram. Those sites may collect your IP address and which page you are visiting on the Site, and may set a cookie to enable social media features to function properly. Our authorized third-party vendors and partners have their own privacy notices which govern the use, handling, and disclosure of your Personal Information. For example, your interactions with social media sites, including any Personal Information you provide via buttons or links to these sites, are governed by the privacy notice of the social media company.

We respond to Do Not Track and Global Privacy Control browser settings.

Retention, Confidentiality, and Security of Personal Information

We store Personal Information for as long as is reasonably necessary to fulfill the purpose of collection or further processing as described in this Privacy Notice; as we determine is necessary for business records; and as required under applicable law.

We maintain reasonable physical, electronic, and procedural safeguards to guard your information. However, the Internet is not absolutely secure and, thus, we cannot promise guaranteed security. In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you. As applicable, we will comply with notification requirements for a security breach and may also notify you by email.

In the event of a merger, acquisition, corporate change, or bankruptcy, we may share or transfer your Personal Information as part of a transfer of our assets to the acquiring entity.

Children Under 13

We do not knowingly collect information from minors and the Site is intended for adults over the age of 18. If you are a parent or guardian and believe that your child under the age of 13 has provided Personal Information to us without your consent, please notify us at verify@r2utility.com. If we become aware that information is or has been submitted by or collected from a minor under the age of 13, we will work to promptly delete this information.

Your Rights

Under state law, you may have certain rights. Please read below for the rights that apply to residents of certain jurisdictions.

Residents of California

You have the right to opt-out of the sale of your personal information by R2 Utility. As you can use the Global Privacy Control settings to opt-out of the sale of your personal information, there is no need to submit a request to opt-out.

Additionally, you have the following rights:

• You have the right to correct inaccuracies in your Personal Information in our possession.
• You have the right to request we delete Personal Information we collected about you.
• You have the right to request that we disclose the specific pieces of Personal Information we collected about you.
• You have the right to request the categories of Personal Information we collected about you; the categories of Personal Information we sold or shared about you; the categories of third parties to whom the Personal Information was sold or shared, by category of Personal Information; the categories of Personal Information we disclosed about you for a business purpose; and the categories of third parties to whom we disclosed Personal Information for a business purpose.

If you or your authorized agent would like to submit a verifiable consumer request to correct inaccuracies, to delete, or for information, email verify@r2utility.com. You or your agent must provide the most recent bill from your servicing water company in order for us to verify your request.

You have the right to not be discriminated against for exercising any of these rights.

Residents of Colorado

You have the following rights:

• You have the right to confirm our use of your Personal Information.
• You have the right to request access to your Personal Information in our possession, to either view or transfer it.
• You have the right to correct inaccuracies in your Personal Information in our possession.
• You have the right to request we delete your Personal Information in our possession.
• You have the right to opt-out of our use of your Personal Information for targeted advertising, our sale of your Personal Information, or for certain profiling uses. We do not use your Personal Information for targeted advertising or for profiling.

You may exercise your right by contacting us through the contact information listed below. You can also exercise your rights by logging into your user account. If 45 days after you send us a request, we have not responded to your request or asked for additional time to respond to your request, you have the right to appeal our failure to take action. To appeal our failure to take action, contact us through the contact information listed below.

We may authenticate your identity or the identity of your authorized agent acting on your behalf with the most recent bill from your servicing water company.

Residents of Connecticut

You may exercise your rights by contacting us through the contact information listed below. You can also exercise your rights by logging into your user account. If we inform you that we decline to take action regarding your request, you have the right to appeal our failure to take action by contacting us through the contact information listed below within 45 days of receiving our decision.

Residents of Montana

You may exercise your rights by contacting us through the contact information listed below. You can also exercise your rights by logging into your user account. If we inform you that we decline to take action regarding your request, you have the right to appeal our failure to take action by contacting us through the contact information listed below within 45 days of receiving our decision.

Residents of Oregon

You have the following rights:

• You have the right to confirm our use of your Personal Information.
• You have the right to request access to your Personal Information in our possession, to either view or transfer it.
• You have the right to obtain a list of third parties to whom we disclose personal information.
• You have the right to correct inaccuracies in your Personal Information in our possession.
• You have the right to request we delete your Personal Information in our possession.
• You have the right to opt-out of our use of your Personal Information for targeted advertising, our sale of your Personal Information, or for certain profiling uses. We do not use your Personal Information for targeted advertising or for profiling.

You may exercise your rights by contacting us through the contact information listed below. You can also exercise your rights by logging into your user account. If we inform you that we decline to take action regarding your request, you have the right to appeal our failure to take action by contacting us through the contact information listed below within 45 days of receiving our decision.

Residents of Texas

You may exercise your rights by contacting us through the contact information listed below or by clicking here. You can also exercise your rights by logging into your user account. If we inform you that we decline to take action regarding your request, you have the right to appeal our refusal to take action by contacting us through the contact information listed below within 45 days of receiving our decision.

Residents of Utah

You may exercise your rights by contacting us through the contact information listed below.

Residents of Virginia

You have the following rights:

• You have the right to confirm our use of your Personal Information.
• You have the right to request access to your Personal Information in our possession, to either view or transfer it.
• You have the right to correct inaccuracies in your Personal Information in our possession.
• You have the right to request we delete your Personal Information in our possession.
• You have the right to opt-out of our use of your Personal Information for targeted advertising, our sale of your Personal Information, or for certain profiling uses. We do not use your Personal Information for targeted advertising or for profiling.

If we inform you that we decline to take action regarding your request, you have the right to appeal our failure to take action. To appeal our failure to take action, contact us through the contact information listed below.

Contact Us

If you no longer wish to receive communications from R2 Utility, please contact us at verify@r2utility.com. Opt-out requests may not be able to be immediately processed and we may continue to send you other types of transactional email communications.

If you have any questions or concerns about our Privacy Notice or would like to exercise your rights under state law, please contact us at verify@r2utility.com or P.O. Box 2336, Sisters, OR 97759.

Please note that sometimes we process your Personal Information on behalf of a third party, such as a backflow tester or public water system. In such case, the third party may need to instruct us to correct, modify, or delete your Personal Information.

Users may log into the member site to view, amend, or delete account information. Please note that while changes or deletions to your account or Personal Information may be reflected promptly in the active user database, our servers or our associated third parties may retain previously provided information, and may be required to keep certain information or not delete it, or keep information for a certain period of time.

Any changes to, or deletion of, account information does not affect any other information collected by us, or which we may retain and continue to use or disclose in accordance with this Privacy Notice. If we already provided your Personal Information to a third party before you changed your preferences or updated your account, you may need to change your preferences directly with that third party.

We reserve the right to verify the identity of any person making a request to opt-out or to delete or modify Personal Information; provided, however, that we will have no liability of any kind resulting from false or erroneous requests or any change or deletion made by us for any reason.

Changes and Updates to the Privacy Notice

This Privacy Notice applies to all relevant information collected by or provided to us or our authorized third-party vendors or partners as of the Effective Date. When we make any material changes to this Privacy Notice, we will update the Effective Date and may inform you by email to the address associated with your account. We will treat your continued use of this Site or our services following such notice as your acceptance of the changes.

The Effective Date of this Privacy Notice is January 2026.